Eczema cream caused my tumble dryer to stop working

Eczema cream

We've had a nightmare getting my daughters clothes dry, as the tumble dryer has broken down twice and now the insurance company won't pay for the repairs.

Why?

The insurance company say the breakdown is not caused by a mechanical fault such as a part breaking but by filters in the dryer becoming blocked by a greasy cream.

This greasy creams which is causing the tumble dryer filters to clog is my daughter eczema cream which she uses for moisturising her eczema.

The cream is very greasy and it doesn't get washed off from her clothes properly in the washing machine, causing the tumble dryer to clog up and stop working.

So when the engineer comes out to fix the repair, all they do, is actually unclog the pipes full of the eczema cream deposited from my daughter's clothes during the drying.

The washing machine wash cycle just doesn't get enough of the eczema cream out of my daughter's clothes, especially her pyjamas. However the tumble dryer manages to get most of the cream out during it's drying cycle and this cream ends up being deposited in the tumble dryers filters, resulting in it being clogged by the cream.

Accidental damage

Originally the insurance company had said our tumble dryer was covered by their insurance policy as this clogging up of the tumble dryer would be covered under the accidental damage section of their policy. They have now changed their tune as it's happened a second time and now state that it is not covered.

The insurance company say this is because the problem is with us using this particular type of moisturising cream, which is very greasy and isn't being washed off properly during washing cycle in the washing machine.

In all honesty we have really little alternative to using any other cream, as this very greasy cream we're currently using is providing a lot of relief for my daughter's eczema.

Drying clothes

In the summer, drying clothes doesn't present too much of a problem, as the sunny days quickly dry the clothes hung outside in the garden.

Drying becomes a major problem in the colder winter months, when it's just not possible to hang clothes out to dry. We've tried to hang my daughter's clothes in the conservatory or try to dry them out on the radiator but they end up smelling of damp.

Then when the tumble dryers out of action, not only is my daughter affected but both mine and my husbands clothes pile up to be dried. So in the winter months, I can tumble dry my husbands clothes as well as mine, only if I don't tumble dry my daughter's clothes.

Pollen counts

We did think for a time, that hanging out clothes to dry especially when there was a high pollen count affected our daughter's eczema. However, this is something which isn't consistent and may be other factors had contributed to a sudden increase in rashes and not the high pollen count itself.

Hotter wash

After speaking to family and friends, some advocated washing my daughter's clothes at a hotter temperature, which could remove more of the greasy cream. However, this is simply not possible, as the majority of her clothes are made from cotton and this could shrink at a higher wash.

What we have looked at instead, is increasing the spin cycle on the washing machine, so the clothes are spun for an extra half and hour. Preliminary results seem to indicate, more of the greasy cream is being removed but only time will tell whether this clogs up the tumble dryer during the drying.

Failing this we may have to look at changing creams but this is the last resort.